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Frequently Asked Questions

Do you offer support?

You can send any questions you have to [email protected].

What are the limitations of the free plan?

With the free plan you have access to all template and public projects. You can create unlimited public projects from existing templates and save them to the cloud. However, the ability to switch them to private projects and create projects from scratch is only available to our Pro users. The free plan does not include exporting to PNG, PDF or DXF.

What is the difference between public and private projects?

Public projects are available for any member to view and copy. This is a great way to share with the community. Private projects are best suited for commerical use, since nobody else other than the owner can access them.

Will I lose my projects if my subscription ends?

Your projects will not be deleted and you will regain access to them once you refresh your subscription.

What happens to my private projects once my subscription ends?

Your private projects will remain private and you will have full access to them.

Can I use the free plan for commercial purposes?

Of course you can.

What forms of payment do you accept?

Currently, we only accept payments through PayPal and Stripe. We will soon add support for other forms of payment.

Is my data secured?

We have taken every possible measure to ensure the safety of your data. All our communications are encrypted with SSL over a secure connection and your data are stored securely in our servers. You can also read our Privacy Policy.

Do you offer refunds?

Yes, we offer 15 days of money-back guarantee.

Which browsers do you currently support?

Knifeprint is fully compatible with Chromium based browsers like Chrome, Edge and Brave. Any other browsers are compatible as well, but there may be some unknown issues. If you detect any, you can report them through our Feedback system.

What if I have more questions?

You can send any more questions you have to [email protected]. We will be happy to anwser them.

When will I receive my waterjet cutting service order?

Your order will be shipped within 15 days after the payment is confirmed. Usually, the order is ready to ship after a week. Shipping times vary by location.

Do I need a Pro licence to use the waterjet cutting service?

You do not need to be a Pro member to use our waterjet cutting service.

Why are there fewer materials available for the instant quote service compared to manual quotes?

The instant quote service is currently in beta. Accurate prices are given only for the available materials. You can still manually inquire about our other materials through email at [email protected].

Is the instant quote system available worldwide?


What payment methods are available for the Waterjet Cutting service?

You can pay through PayPal or Bank Transfer.

Will customs charges apply to my orders?

All products are dispatched directly from our facility in Greece. Each country and state has its own customs regulations. Depending on your location, you might incur customs charges. It's essential to check your state's or country's specific customs policies to determine if additional charges will apply to your order.